Terms & Conditions
Cancellation Policy
We offer full refunds if you cancel with more than 24 hours of notice from your tour time. There are NO REFUNDS if you cancel with less than 24 hours notice. To cancel reservations you must call 512-477-5274. We reserve the right to cancel tours for weather concerns or if less than 10 people are booked in which case a full refund or reschedule will be offered.
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their Personal Information is being used online.
What personal information do we collect from the people that visit our website and reservation platform?
When booking a reservation with Austin Duck Adventures or submitting a contact from request, you may be asked to enter your name, email address, phone number and other details to help you with your experience.
When do we collect information?
We collect information from you when you submit a contact form inquiry or book a reservation.
How do we use your information?
We may use the information we collect from you when you submit a contact inquiry or book a reservation in the following ways:
- To allow us to better service you in responding to your customer service and reservation requests.
- To follow up with you regarding changes to your reservation.
- To send special offers by email and/or sms.
How do we protect your information?
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. We reserve the right to use Google Adwords to promote our business and website. We, along with third-party vendors such as Google, sometimes use first-party cookies (such as the Google Analytics cookies) and third-party cookies or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting Out
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- Process reservations and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
- Submit a contact form request by clicking here.
- Calling our primary business line at: 512.477.5274